What COVID Taught Me About Risk And Business Planning

I opened a second sign shop location, got three months in, and then lockdown hit. Suddenly my calendar meant nothing, my assumptions about growth got tested, and I had to figure out how to keep two employees paid while the world argued about curfews, safety rules, and who was “bringing COVID” into town.

What kept us afloat wasn’t luck. It was a fast pivot to the unglamorous work everyone needed right then: six-foot floor stickers, distancing decals, door signage, and simple instructions that helped schools and restaurants reopen. One school district referred another, and that referral chain turned into orders across roughly 25 school districts. I share what we priced, why we cut margins, and how that compliance signage became the cash flow that carried the business when everything else felt uncertain.

At the same time, the digital marketing side took a brutal hit: I lost about 75% of my clients in the first few months because marketing was treated like an “expense” to cut. That experience changed how I talk about marketing strategy, consistency, and why stopping your marketing often costs more than you think. I also get real about the second year being harder, closing the Stuttgart location, and what I learned about risk, leases, planning, and building a backup plan before the next big leap.

If you run a small business, a sign shop, or a marketing agency, this story will help you think clearly about resilience, client retention, and strategic planning when conditions change fast. Subscribe, share this with a business owner who needs it, and leave a review with your biggest lesson from 2020.

Listen here: https://www.buzzsprout.com/1818357/episodes/19320203